FAQ

 

Q: Is shipping queen ants now legal for everyone in the United States?

A: No, AntsEmporium LLC has obtained permits to sell live ants to customers on a state by state basis. No one, besides AntsEmporium is allowed to use these permits.

Q: When will my order be shipped?

A: For live ants, expect a 1-3 business day lead time, depending on time of year and what is in the order. For leaf cutting ants, those orders are shipped only Monday's. For all other products expect a shipment confirmation email within 2 business days of purchase.

Q: My ant was dead on arrival, what should I do?

A: We offer a live arrival guarantee, please provide pictures and your order number to sales@antsemporium.com and a member of our customer service team will coordinate a replacement product or refund with you within 2 business days.

Q: Do I need a permit to receive that ants?

A: No, our permits cover you as a buyer to purchase and own the ants. No further distribution or release is allowed. Refer to the Environmental Awarenesses paper copy sent with your shipment to review the conditions you must follow.

Q: I have seen other permits authorizing commercial resale of ants, why does the permit conditions I have received have restrictions?

 A: Commercial Resale Permits are used by biological supply companies to sell organisms of very low risk on a state by state basis with no restrictions placed on the buyer.  These organisms are of little or no concern to the USDA. 

With Educational Use, what our permits are designated as, the recipient of the organisms has restrictions that we require the permit holder(AntsEmporium LLC) provide to the recipient.